In this case, try the driver for Windows 7 or Windows 8, which is always compatible with Windows 10. For some models, manufacturer might not release Windows 10 driver. You can go to your scanner’s manufacturer’s website to download the latest Windows 10 driver.

So updating the driver may resolve the problem. If the scanner driver is having problem, the scanner cannot scan correctly. Solution 3: Update Driver for Your Scanner IMPORTANT: Repeat steps these steps to check and configure other related services. Right-click on it and select Properties from the context menu.Ĥ) If you see “Service status” is Stopped, click Start button and OK button.

A Run dialog box will pop up.Ģ) Type services.msc in the run box and click OK button.ģ) Find Shell Hardware Detection from Name list. ġ) Hold Down Windows logo and press R key. Here, let’s take Shell Hardware Detection for example. Steps below are for your reference how to check for the service status. If some related services are not started, the scanner cannot work properly. If you are not sure how to open command prompt as administrator, refer How to Open Command Prompt as Administrator in Windows. In this case, please open command prompt as an administrator and try again. If not, you will get the following message when your run it.

Note that you are required to run this command as an administrator. The process will take several minutes until the verification 100% complete. To check and repair the corrupted files, follow these steps:ġ) Hold Down Windows logo and press R key at the same time to invoke the run box.ģ) When Command Prompt opens, type sfc /scannow and press Enter. The problem can be caused by corrupted system files. Solut ion 1: Repair Corrupted System Files Just try them one by one until you find the one that works for you. There are three solutions you can try to fix the problem. You can fix the problem with one of the solutions below. Many Windows 10 users have reported this issue. If your scanner doesn’t work in Windows 10, don’t worry. Scanner not working is a common issue in Windows 10, especially in new Windows 10.

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