If the affected Mac disk does not appear in the list of disks to check, or if you are using MacDrive 8 or prior, we recommend taking the disk to a Mac to check the disk for problems (e.g. MacDrive 9 includes a new repair tool which will check for unmounted Mac disks. Note: In versions older than MacDrive 9, it is not possible to check a Mac disk unless it is mounted (assigned a drive letter). – If you have MacDrive 9, you can attempt to repair the drive by going to Start > All Programs > MacDrive 9 > Tools > Repair Mac Disks (or in Windows 8, search the Apps menu for “Repair Mac Disks”), then follow the on-screen instructions to check the disk. To repair such corruption, please try the following solutions: Mediafour Technical Support is not able to troubleshoot hardware, driver, or connectivity problems, but some issues can be resolved by choosing a different port on your computer, using a different cable, checking for loose connections, connecting directly rather than through an intermediate device (such as a USB hub), or, if your drive allows it, trying a different connection type.Īnother possible cause is file system corruption. If the drive is not present, please contact the drive vendor for assistance getting your drive recognized as a hardware device on your computer. If your drive is present in “Disk Management” make note of the drive number and proceed to Step 3. Use the console on the right portion of the Window to check for the presence of the drive Right-click on Computer (or This PC, My Computer, depending on Windows version) To access the Windows Disk Management console, please do the following: Please confirm that the drive is visible in the Windows “Disk Management” console. STEP 3: Check that Windows recognizes the device correctlyĪ common cause is failed connectivity on your Windows system. Both of these drive types require additional software to be used, and for that reason, require the Mac OS. a FAT32 and an HFS+ partition), with the exception of disks created with Boot Camp.Įncryption and Fusion: MacDrive also does not support encrypted disks (e.g. It will not work with disks containing multiple partition types (e.g. STEP 2: Check that your drive setup is supportedĭisks with multiple partition types: MacDrive will only work with disks containing exclusively Mac-partitions. In many cases, updating to the latest version will take care of the issue you are experiencing.

Please make sure you are using the latest version of MacDrive before proceeding. This is because our drivers will need to load at the next time Windows boots. If you ignore the restart prompt after installing, Mac disks will not be available until the next reboot. If you have just installed MacDrive for the first time, please make sure that you have restarted the computer.

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